Senza operates this website and online store, including all related information, content, features, tools, products, and services (the "Services"), to provide you, the customer, with a personalised shopping experience. The Services are provided through the Shopify platform.

This privacy policy describes how we collect, use, and share your personal information when you use our Services, and explains your rights under the Protection of Personal Information Act 4 of 2013 ("POPIA").

By using our Services, you agree to this policy.

Personal Information We Collect

We may collect the following information:

•        Contact details (name, address, email address, phone number)

•        Payment details (card details, payment method, transaction information)

•        Account information (username, password, settings)

•        Transaction information (purchases, returns, products viewed)

•        Communications (messages sent to customer service)

•        Device information (IP address, browser, device)

•        Usage information (how you use the website)

How We Collect Information

•        Directly from you (when making a purchase or contacting us)

•        Automatically, via cookies and similar technologies

•        Through service providers

•        Through partners

How We Use Your Information

•        To process orders and deliver products

•        To process payments

•        To improve our Services

•        For customer service and support

•        For marketing and advertising

•        To prevent fraud and security risks

•        To comply with legal requirements

Sharing of Information

We may share your information with:

•        Shopify (platform provider)

•        Payment providers

•        Suppliers and shipping partners

•        IT and analytics providers

•        Marketing partners

We only share information where necessary to provide our Services or where required by law.

Shopify

Our online store is hosted by Shopify. Shopify processes your information to enable and improve the Services.

You can read more here: https://privacy.shopify.com

Third-Party Websites

We are not responsible for the privacy practices of third-party websites we link to.

Children’s Privacy

Our Services are not intended for individuals under the age of 18. Under POPIA, the processing of a child’s personal information is subject to additional restrictions, and we do not knowingly collect personal information from children without the consent of a parent or guardian, as required by law.

Security and Retention

We take reasonable security measures, but we cannot guarantee complete security.

We retain your information for as long as necessary to:

•        provide our Services;

•        comply with legal requirements;

•        resolve disputes.

Your Rights

Under POPIA, you may have the right to:

•        access your personal information;

•        request the deletion of your personal information;

•        correct inaccurate information;

•        request data portability;

•        object to the processing of your information;

•        withdraw your consent at any time.

To exercise these rights, you can contact us by email. If you are not satisfied with our response, you have the right to lodge a complaint with South Africa’s Information Regulator.

International Transfers

Senza is operated by Veridian Commerce Limited, a company registered in Hong Kong, and your information may be processed outside South Africa, including in Hong Kong and other countries where our service providers (such as Shopify and our logistics and payment partners) operate.

Where your personal information is transferred outside South Africa, we take steps to ensure it remains protected in accordance with the requirements of POPIA, including by relying on service providers that maintain appropriate levels of data protection or contractual safeguards.

Changes to This Policy

We may update this policy from time to time as needed. The most recent version is always available on our website.

Contact

Senza is operated by Veridian Commerce Limited.

•        Email: info@senzasupport.com

•        Registered Address: 1804, 18/F, Office Plus, 93-103 Wing Lok Street, Sheung Wan, Hong Kong

•        Website: senzaflow.com

Do you have questions about this policy? Please get in touch with us by email.