Shipping policy

At Senza, we aim to give you a smooth and reliable delivery experience. Below you’ll find all the information about our shipping service.

Processing Time

Once an order is placed, processing typically takes 1–3 business days. During busy periods, this may take slightly longer.

As soon as your order has shipped, you will receive an email with tracking information.

Estimated delivery times are:

• South Africa: 5–12 business days

• International: 7–14 business days, depending on destination

Delivery times may vary depending on logistical factors beyond our control.

We offer free shipping on all orders.

Senza ships internationally via global suppliers.

Please note:

• Customs duties, import VAT, and other charges may apply.

• These costs are the responsibility of the buyer.

Once your order has shipped, you will receive a tracking number by email.

You can follow the status of your order through our website.

If your order arrives damaged, please contact us immediately and include photos along with your order number.

We will help you find a solution as quickly as possible.

The buyer is responsible for entering the correct delivery address.

If incorrect information is provided and the parcel has already been shipped, the buyer is responsible for any resulting consequences.

Have a question about your order? Feel free to get in touch:

• Email: info@senzasupport.com