Refund & Returns Policy

Not completely satisfied with your order? You may return the product within 30 days of receipt.

Refund Conditions

To be eligible for a refund, the following conditions must be met:

• The product must be unused.
• The product must be in its original condition.
• The original packaging must be intact.
• The return must be reported to us by email in advance.

Returns that do not meet these requirements may be rejected.

Exceptions

For hygiene and safety reasons, certain products cannot be returned if the seal has been broken.

How do I return a product?

Would you like to return a product? Please follow the steps below:

• Check whether the product is eligible for return.
• Contact us by email to register your return.
• Follow the instructions provided by our customer service team.

The cost of return shipping is the responsibility of the buyer.

Defective or Damaged Product

Have you received a defective or damaged product? Please contact us immediately by email and provide the following information:

• Order number
• Description of the issue
• Clear photos

We will assist you as quickly as possible with a suitable solution.

Contact

• Email: info@senzasupport.com